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FAQs

Frequently Asked Questions (FAQs)

Discover answers to frequently asked questions about Spic N Span’s services, eligibility, personalised care, NDIS navigation, and more, to help you get started and fully benefit from what we offer.

About Accessing Support with Therapy Care

At Spic N Span, we’re more than just a service provider—we’re a participant-centred, registered disability support provider under the NDIS, dedicated to making life easier, brighter, and a lot more fun. Whether you’re seeking support around the house, a vibrant group day program, or top-notch respite care, our services are designed with love and care for people living with disabilities and their supporters. Serving Brisbane and the Gold Coast, we are dedicated to enhancing the lives of individuals with disabilities through holistic, personalised care.

Spic N Span offers a wide range of services, including:

At Spic N Span, we understand that every individual’s needs are unique, which is why we offer a comprehensive range of NDIS support services designed to cater to your specific requirements:

NDIS Group Day Program
Our Group Day Program is all about connection, learning, and fun. Participants can engage in a variety of social activities that encourage interaction and friendship. We offer skill-building workshops tailored to individual interests and abilities, and our community outings provide opportunities to explore new places and experiences in a safe, supportive environment. Whether you’re looking to make new friends, develop new skills, or simply have a good time, our program is here to help you thrive.

Short-Term Accommodation & Respite
When you need a break, our Short-Term Accommodation and Respite services are here to provide the perfect solution. Whether you’re looking to explore new places and try new activities, or simply need some time to relax and recharge, we offer a range of options to suit your needs. Our respite care is provided in comfortable, fully supported settings, ensuring you feel right at home while receiving the care and attention you deserve. It’s your time to unwind, your way.

Professional Cleaning
A clean and tidy home is essential for your well-being, and our Professional Cleaning services are designed to keep your living space safe, hygienic, and welcoming. We specialise in meeting the needs of NDIS participants, offering regular cleaning schedules as well as deep cleaning and sanitisation services. Whether you need help with everyday chores or require a thorough clean to maintain a healthy environment, our team is here to ensure your home is always in top shape.

Home & Garden Maintenance
Your home and garden should be a place of comfort and accessibility, and our Home & Garden Maintenance services are here to make that a reality. From minor repairs and routine maintenance to major modifications that improve accessibility, we ensure your living environment is well-maintained and meets your specific needs. Our gardening services keep your outdoor spaces looking beautiful and easy to enjoy, so you can take pride in your surroundings without the hassle.

Spic N Span services are available to individuals who are participants of the National Disability Insurance Scheme (NDIS). If you are not yet an NDIS participant, we can assist you with the application process.

It’s super easy! If you’re on the NDIS, just give us a call or fill out our referral form accessible via the 'make referral' button on the top right hand corner of this webpage. We’ll guide you through the rest.

Spic N Span provides short term accomodation/respite, professional cleaning and garden and maintenance services in Brisbane. On the Gold Coast we provide all the services mentioned above as well as NDIS group day program, which operates from our office at Burleigh Waters.

At Spic N Span, we prioritise a participant-centred approach, ensuring that your voice is at the heart of everything we do. We take the time to genuinely listen and understand your individual needs, preferences, and aspirations. Our dedicated team works closely with you and your family to develop a personalised care plan that is uniquely tailored to your specific circumstances.

Our mission includes making the NDIS easy to navigate. We offer plan management services to help you understand and manage your NDIS plan. Our customer service operators are  available to guide you through the onboarding, provider transfer and plan renewal process, ensuring you get the most out of your plan and funding.

Getting started with Spic N Span is as simple as 1,2,3:

  1. Get in Touch: Contact us by phone, email, or through our website.
  2. Initial Consultation: We'll arrange a meeting to discuss your needs and goals, and begin the onboarding process.
  3. Start Services: Once your personalised plan is ready, we'll begin delivering the services we've agreed upon.

While we specialise in supporting NDIS participants, our cleaning and maintenance services are available to everyone! If you need a little extra help, we’re just a call away.

Your feedback is important to us, and we are dedicated to constantly improving our services. You can share your thoughts or raise any concerns by contacting our customer service team via phone or email. For added convenience, we also offer a feedback form on our website.

Safety and quality are our utmost priorities. We strictly follow rigorous safety protocols and adhere to all regulatory standards. Our team is highly trained and regularly updated on the latest best practices. Additionally, we have comprehensive systems in place to manage risks and ensure that our services are delivered with the highest level of quality.

About Working with Spic N Span

If you're interested in joining our team as a support worker, simply visit the 'Join Our Team' page on our website and complete the application form. The essential requirements for applying include:

  • Working with Children Check
  • Police Check
  • First Aid/CPR Certificate
  • NDIS Orientation Module
  • Two workplace references

We’ll also ask for some details about you and the types of support you’re comfortable providing, as we strive to get to know our support workers well.

Once you’ve submitted your application, a member of our team will be in touch to let you know the outcome and next steps.

Get In Touch

Find out how we can support you towards your goals by reaching out to a friendly member of our team!
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National Enquiry Service Phone Number

1800 861 898

Recognition of First Nations People
Spic-N-Span acknowledges the Traditional Custodians of the land where we work and live. We pay our respects to Elders past, present and emerging and extend that respect to all Aboriginal​ and Torres Strait Islander Peoples.
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